Fast, Friendly and Human Support at TeeMemento

At TeeMemento, we believe that excellent customer service should be fast, personal, and genuinely helpful, especially when you’re ordering something as meaningful as a personalised embroidered keepsake.

Whether you're celebrating a child's first goal, thanking a coach with a custom hoodie, or ordering a one-of-a-kind gift to mark a sporting milestone, sometimes you want to speak with a real person who understands what matters.

That’s where our Fast & Friendly Support comes in.

We know how frustrating it can be to send an enquiry and wait days for a response. That’s why we aim to reply to every message within 24 hours, often much quicker, even on weekends.

How to Contact the TeeMemento Team

We’ve kept it simple. You can reach us in two easy ways:

Email Support

Do you have a question about your order, design details, or personalisation options? Please send us an email using the contact information provided on our Contact page.

Whether you’re uploading a name for embroidery, asking about sizing, or need help choosing the right product, our team is ready to assist. We monitor our inbox seven days a week and aim to get back to you within 24 hours, or even sooner, where possible.

Social Media Messages

Would you prefer to message us on Instagram or Facebook? Go for it. Our social media inboxes are monitored daily, and we’re happy to answer questions, help with product choices, or hear about the achievement you’re celebrating.

This is perfect for quick queries or when you’re on the go.

Real People, Real Help

When you contact TeeMemento, you’re not talking to a bot. There are no canned replies or scripted responses. You’ll speak to a real person, someone who understands our products, knows our processes, and genuinely wants to help you get the perfect result.

Whether you’re:

• Unsure which size to order for a junior cricketer

• Wondering if your personalised message will fit

• Having trouble uploading a custom design

• Or want to confirm delivery times before a big event

We’re here for all of it.

Support That Understands the Moment

We know how personal these orders can be. You’re often buying a TeeMemento product to mark a once-in-a-lifetime sporting moment, or to give a heartfelt gift that means something. That’s why we take our role seriously; every enquiry is treated with care.

If something matters to you, it matters to us. No question is too small. No issue is too tricky. Our goal is to ensure you feel confident, supported, and well cared for every step of the way.

We’re Always Here When You Need Us

Fast & Friendly Support isn’t just a promise, it’s part of who we are.

From the moment you land on our site to the day your order arrives, we’re here to help in any way we can. Whether you're ordering a single hoodie or coordinating a bulk order for a school tournament, we’ll treat every request with the attention it deserves.

No ignored emails. No long delays. Just friendly support, fast replies, and real people who care.

That’s the TeeMemento way.